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 SUPPORTING AMERICAN BUSINESS IS OUR BUSINESS. Mark It Plus is a "best-of-breed," value added reseller of packaging, retail, shipping, warehouse and inventory control supplies to the world. We support small, medium and large scale businesses with what are commonly referred to as "store supplies," "shipping supplies" or "merchandising supplies." In essence, we sell the products that make it possible for our customers to sell their products. Our Vision:  We will not sell our products without properly maintaining customer relationships and anticipating the future needs of our customers. Period. Most of our customers "needed it yesterday," and we have adapted ourselves to serve in what is among the most demanding market segments on the planet...the retail, wholesale, transportation and distribution industries. These are orders that come into us not by the hundreds, but by the hundreds of thousands. We literally have over 10,000 products available...most are on this website...yet they are anything but commodities. Just ask our customers, each of whom is different and each of whom has a highly specific niche to fill with customers among these thousands of products.  Early on we realized that in order to satisfy the nature of the industry and remain highly differentiated, we would need strong suppliers ourselves -- best-of-breed, name-brand suppliers upon which we could stake our reputation. Over the years, we achieved excellence in fulfilling our customers' requests...so good, in fact, that we maintain a near 100% customer retention rate today. And we will continue to help American business move goods to customers, one product at a time. Despite recent news reports, the types of customers we supply are constantly reminded (every day!) that there never really is a "slow down" in the American economy, and that the U.S. consumer will never be satisfied; they will always want more. For our customers -- from small Mom & Pops to large corporations -- it is a never-ending siege of product-oriented customer fulfillment requiring the large-scale movement of goods to market. In a world as competitive as this and with customers this demanding, how has Mark It Plus maintained a nearly 100% customer retention?  Our model is based simply on old world customer service value that has stood the test of an ever-crowded and impersonal economy. Of course, everyone says, "we have great customer service," and in that context, unfortunately, the phrase has become not only insincere, but over-hyped and over-simplified. We assure you: the actual application of customer service as a best-of-breed operating model for our business is neither. We are constantly reaching down deep to dig for that extra level of service. And just when we think we have nothing left to give -- that it can't get any better -- we think of our customers, other businesses who are selling direct to the American consumer or to worldwide markets. Now they have it tough! And we're proud to stand with them shoulder-to-shoulder as their needs increase. The more they pull, it seems, the better we get! We like to think of ourselves as the support team for American enterprise.
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